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Terms and Conditions
Important Notice

These Terms and Conditions (“Terms”) govern your access to and use of the Back Office Care website and services (“Services”). By accessing or using our website or Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

These Terms do not replace any separate written service agreement, proposal, or statement of work entered into between you and Back Office Care.

1. Eligibility

The Services are intended for use by home care agencies and related organizations, and by individuals authorized to act on their behalf. By using the Services, you represent that you are authorized to enter into legally binding agreements on behalf of your organization.

2. Description of Services

Back Office Care provides operational and administrative support services for home care agencies. Services may include, but are not limited to:

  • Compliance and documentation support
  • Scheduling coordination
  • Billing and long-term care insurance processing
  • Payroll preparation
  • Administrative workflow support

The specific scope of services will be defined in a separate written agreement, proposal, or service package selection.

We reserve the right to modify or discontinue services at our discretion.

3. No Medical or Clinical Services or Employment

Back Office Care does not provide medical, clinical, or healthcare services. Nothing provided through our website or Services constitutes medical advice, diagnosis, or treatment.

Nothing in these Terms or in the Services provided creates an employment, joint venture, or partnership relationship between Back Office Care and your organization, staff, or contractors. All caregivers, employees, and contractors engages by your agency remain solely your responsibility.

You remain solely responsible for:

  • Clinical decisions
  • Patient care
  • Regulatory compliance
  • Licensing requirements
  • All healthcare-related professional judgments
4. Payment Terms

Fees, billing schedules, and service terms are outlined in your selected service tier, proposal, or written agreement.

Unless otherwise stated in writing:

  • All fees are non-refundable.
  • Payments must be made when due.
  • Failure to make timely payment may result in suspension or termination of Services.
  • Late payments may incur a late fee or interest charge as permitted by law. You are responsible for any costs associated with collection of overdue amounts.

We reserve the right to adjust pricing for future service periods with reasonable notice.

5. Client Responsibilities

You agree to:

  • Provide accurate and complete information
  • Maintain required system access and credentials
  • Comply with all applicable laws and regulations
  • Ensure that you have proper authority to share any data provided to us

You remain responsible for the accuracy and legality of all data and documentation supplied to Back Office Care.

6. Confidentiality

We understand that home care agencies handle sensitive operational and healthcare-related information.

Back Office Care will maintain reasonable administrative, technical, and physical safeguards to protect confidential information and will access only the information necessary to perform agreed-upon services.

Additional confidentiality terms may be included in separate service agreements.

7. Intellectual Property

All website content, branding, text, logos, service descriptions, and related materials are the property of Back Office Care and are protected by applicable intellectual property laws.

All data, documents, and materials you provide remain your property. All processes, templates, workflows, and material created by Back Office Care remain the property of Back Office Care.

You are granted a limited, non-exclusive license to access and use the website for legitimate business purposes only.

You may not reproduce, distribute, modify, or create derivative works without prior written consent. Use of website content does not grant right to Back Office Care’s proprietary methods, workflows, or operational processes.

8. Prohibited Uses

You agree not to:

  • Use the Services for unlawful purposes
  • Attempt unauthorized access to systems or data
  • Introduce malicious code
  • Interfere with website functionality
  • Misrepresent your identity or authority
9. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. These Terms, together with any applicable service agreement, constitute the entire agreement regarding your use of the Services.

10. Third-Party Services

Our Services may integrate with third-party platforms (such as scheduling software, analytics tools, payment processors, or home care management systems).

Back Office Care is not responsible for the content, availability, security, or policies of third-party services. Your use of third-party platforms is subject to their respective terms and policies.

11. Disclaimer of Warranties

The Services are provided “as is” and “as available” without warranties of any kind, express or implied.

Back Office Care does not guarantee any specific business outcomes, regulatory results, staffing levels, revenue improvements, or operational performance.

Operational support does not guarantee specific business outcomes, revenue levels, regulatory results, or performance metrics.

12. Limitation of Liability

To the maximum extent permitted by law:

Back Office Care and its owners, employees, contractors, and agents shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.

Our total liability for any claim arising from the Services shall not exceed the total amount paid by you to Back Office Care during the twelve (12) months preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Back Office Care and its owners, employees, and contractors from any claims, liabilities, damages, or expenses arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of applicable laws or third-party rights
14. Modifications to Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

15. Termination

Either party may terminate services with written notice as outlines in the applicable service agreement. Upon termination, all outstanding fees remain due.

16. Governing Law

These Terms are governed by the laws of the State of Washington, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the courts located in Washington State, and you consent to jurisdiction in those courts.

17. Contact Information

Back Office Care
Tacoma, Washington
info@backofficecare.com